Uber tracks detailed location and trip data and uses surge pricing with limited recourse on fares. Mandatory arbitration and broad liability waivers limit your legal options.
The clauses that could affect you the most. Read these even if you skip everything else.
You waive your right to sue in court or join a class action — nearly all disputes, including injury and death claims, must go through individual binding arbitration.
Uber disclaims liability for a wide range of harms including personal injury and death, even where it was negligent, to the extent the law allows.
Uber can terminate your account or change the terms at any time, and continued use means you accept the changes.
Payments are generally final and non-refundable, prices can surge or be marked up, and Uber can charge any saved payment method.
If you dispute with Uber you must disclose your litigation funding and waive attorney-client and related privileges over shared documents.
Browse what the terms actually say — filter by severity or by topic.
Termination at any time for any reason
⛔Account termination💬 Uber can shut down your account or cut off your access instantly, for any reason it likes, with no notice and no obligation to explain.
“Uber, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.”
Terms can change without direct notice
📝Can change terms anytime💬 Uber can change the rules whenever it wants just by posting a new version. You are considered to agree simply by continuing to use the app, and it's your job to keep checking for changes.
“Uber reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or Uber’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.”
Mandatory binding arbitration / no jury trial
⚖️Forced arbitration💬 You give up your right to sue Uber in court or have a jury hear your case. Almost all disputes must go through private arbitration instead.
“BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.”
Arbitration applies retroactively and after relationship ends
⚖️Forced arbitration💬 The arbitration requirement covers even disputes that arose before you accepted these terms, and it keeps applying even after you stop using Uber.
“You and Uber mutually agree to arbitrate all disputes regardless of whether the dispute, claim, lawsuit, or controversy occurred or accrued before or after the date you agreed to these Terms... This Arbitration Agreement survives after your relationship with Uber ends.”
Class action and mass action waiver
🚫No class action💬 You cannot join or benefit from a class action or group lawsuit against Uber. Every claim must be fought individually, which is far more burdensome for consumers.
“This Arbitration Agreement will preclude you from bringing any class, collective, coordinated, consolidated, mass, and/or representative action against Uber, and also preclude you from participating in or recovering relief in any current or future class, collective, coordinated, consolidated, mass and/or representative action brought against Uber by someone else”
Arbitration binds guests and family members
⚖️Forced arbitration💬 The arbitration rules can reach not just you but your guests, spouse, heirs and estate. You're also made responsible for giving guest riders a copy of these terms.
“This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your guests, spouse, domestic partner, heirs, estate, third-party beneficiaries and assigns”
Injury and death claims forced into arbitration
⚖️Forced arbitration💬 Even claims about serious personal injury or death connected to a ride must generally go to arbitration rather than a court (with a narrow exception for sexual assault/harassment claims).
“incidents or accidents resulting in personal injury or death to you or anyone else that you allege occurred in connection with your use of the Services... regardless of whether you allege that the personal injury or death was experienced by you or anyone else”
Loser-pays cost shifting after settlement offer
📌Other💬 If you reject a settlement offer and then win less than that offer in arbitration, you can be forced to pay Uber's costs from that point on, discouraging you from pushing a claim.
“If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs from the time of the offer notwithstanding the withdrawal of the offer.”
Forced consent to AV audio/video recording
📥Data collection💬 In a self-driving Uber, you are recorded (audio and video) and by riding you automatically consent. Those recordings belong to Uber, not you.
“When you use AV Services, audio, video, and other sensor recordings may be generated by the AV’s systems for safety, security, or service quality purposes. By using the AV Services, you consent to such recordings. These recordings are not “User Content” and remain the property of Uber, its affiliates or partners as applicable.”
No warning when leaving app / third-party terms apply
🔗Shares with third parties💬 When you click links that take you outside Uber, you're on your own under someone else's terms and privacy rules, with no warning from Uber.
“Uber will not warn you that you have left the Services or that you are subject to the terms and conditions (including privacy policies) of another website, destination, or Out-of-App Experience provider. You use all links in third-party websites and advertisements at your own risk”
Authorization to share data with wireless carrier
📥Data collection💬 You permit your phone carrier to hand over information about your account and device to Uber for identity and fraud purposes.
“you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Uber or its service providers for the duration of your business relationship, solely to help Uber identify you or your wireless device and to prevent fraud.”
Account deletion for inactivity with no liability
⛔Account termination💬 Uber can delete an inactive account and won't be responsible for anything you lose as a result.
“Uber may also disable or delete your account if after registration your account is not confirmed (where applicable), your account is unused and remains inactive for an extended period of time... Uber and its affiliates assume no liability for such loss of access and use and will have no obligations related to such loss.”
Ban on using content for AI/ML training
🤖AI training on your data💬 You are prohibited from using Uber's content or data to train AI or machine-learning systems without permission (this restricts you, not Uber).
“You may not use the Services, or any content available through the Services, whether or not you are logged in, for any commercial purpose or for developing software, including training machine-learning or AI systems, without Uber’s prior written permission.”
Calls and chats monitored and recorded
📥Data collection💬 Your calls, in-app messages and other interactions can be listened to and recorded by Uber.
“Communications made through the Services, including calls, in-app chats, and other interactions between you, Uber, Third-Party Providers or other users may be monitored and recorded.”
Forced disclosure of litigation funding and waiver of privilege
⚖️Forced arbitration💬 If you ever sue or arbitrate against Uber, you must reveal how your legal case is funded and you give up normally-confidential legal privileges over documents shared with any funder — a significant disadvantage in a dispute.
“As a condition of agreeing to these Terms, you waive any attorney client privilege, work product privilege, common interest privilege, or similar protection, and to waive any claim of confidentiality, with respect to documents that you or your counsel share with a Litigation Funder”
Mandatory data sharing on shared/business accounts
🔗Shares with third parties💬 If your rides are billed to someone else (like an employer), details of your trips and even safety incidents may be shared with them, and you can't opt out and still use the service.
“In the event you use an Uber product or service that enables use of or billing to another person or business, certain information will be shared with that party... You acknowledge that such data sharing is a condition of use of any such Uber product or service.”
User content governed by separate incorporated terms
📄Claims your content💬 How Uber can use content and feedback you submit is controlled by separate documents you're agreeing to without seeing here.
“Content that you provide to Uber is governed by Uber’s Generated Content Terms, which are incorporated in these Terms by reference. Feedback that you provide to Uber is governed by Uber’s Feedback Policy”
Charges to any saved payment method
📌Other💬 Uber can charge any card or account you've saved, and if one fails it can automatically fall back to another one of your payment methods.
“you agree that Uber may charge any of these payment methods for any future transactions or Charges. If your selected payment method is expired, invalid or otherwise not able to be charged, you agree that Uber may charge any other available payment method saved in your wallet.”
Surge/variable pricing and undisclosed markups
📌Other💬 Prices can spike sharply during high demand and the prices you see in the app may be marked up above what the merchant normally charges — you won't necessarily get the lowest price.
“Charges applicable in certain geographical areas may increase substantially during times of high demand... the prices for product or menu items displayed through the Services may differ from the prices offered or published by Third-Party Providers... Prices for product or menu items displayed through the Services may not be the lowest prices”
Charges are final and non-refundable
📌Other💬 Payments generally won't be refunded, and if you don't dispute a charge within the stated window (often 30 days) you lose the right to contest it at all.
“Charges paid by you are final and non-refundable, unless otherwise determined by Uber and the Third-Party Provider assessing the Charge... within 30 days after the Charge occurred... Otherwise, Uber will have no further responsibility and you waive your right to later dispute the amounts charged.”
Damage/cleaning fees set at Uber's sole discretion
📌Other💬 Uber can charge you cleaning or damage fees, decided at its own discretion, and these are non-refundable.
“Uber may charge you a fee on behalf of Third-Party Providers if, during your use of the Services, you have caused damage to a vehicle or property that requires repair or cleaning... The amount of such fee shall be determined, in Uber’s sole discretion, based on the type of damage and the severity.”
You pay charges even if unaware of them
📌Other💬 You're on the hook for charges made to your account even if you didn't know about them or their amount in advance.
“Uber will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.”
Broad 'as is' disclaimer of all warranties
🛡️Limits their liability💬 Uber makes no promises the service will work, be safe, or be reliable, and disclaims essentially all guarantees to the extent the law allows.
“THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” UBER DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES... INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.”
No liability even for injury or death
🛡️Limits their liability💬 Uber tries to avoid responsibility for a huge range of harms — including personal injury or death and even where Uber itself was negligent — subject to what local law permits.
“UBER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR DEATH, OR PROPERTY DAMAGE... REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF UBER”
Release of Uber from disputes with third parties
🛡️Limits their liability💬 If you have a dispute with a driver or other third party, you release Uber from all related claims, even ones you don't yet know about.
“IF A DISPUTE ARISES BETWEEN YOU AND OR ANY OTHER THIRD PARTY, YOU RELEASE UBER FROM LOSSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.”
Broad indemnity obligation on the user
📌Other💬 If Uber gets sued or incurs costs because of your use of the service or your breach of the terms, you must cover those costs, including its legal fees.
“You agree to indemnify and hold Uber and its affiliates and their officers, directors, employees, and agents harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages, and expenses (including attorneys’ fees), arising out of or in connection with... your use of the Services”
Choice of law/forum tied to where dispute arises
📍Jurisdiction💬 For the rare disputes not sent to arbitration, the governing law and required court location depend on where the dispute arose, which may not be convenient for you.
“These Terms shall be governed by and construed in accordance with the laws of the state in which your dispute arises... shall be brought and tried exclusively in the state or federal courts in the judicial district... encompassing the county in which the dispute, claim, lawsuit, or controversy arose”
Insurance can be reduced or cancelled without notice
🛡️Limits their liability💬 Uber does not promise to carry any particular insurance and can cut or cancel coverage at any time without telling you.
“You further expressly agree and acknowledge that Uber may change, reduce or cancel insurance that it maintains, if any, at any time without notice to you or authorization from you.”
Uber can assign; you cannot
📝Can change terms anytime💬 Uber can transfer this agreement to another company without asking you, but you can't transfer your rights without Uber's approval.
“You may not assign these Terms without Uber’s prior written approval. Uber may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Uber’s equity, business or assets; or (iii) a successor by merger.”
Note: The Terms themselves mostly point to a separate Privacy Notice for data rights. Users can opt out of some communications (reply STOP), but the document itself grants few explicit data-subject rights. Account deletion is at Uber's discretion, not framed as a user right.