Rakuten Viber

Viber offers end-to-end encryption for one-to-one chats but collects significant metadata and usage data for its parent company Rakuten. Ads and business messaging are tied into the platform and terms allow broad data use.

🚨 Key things to watch out for

The clauses that could affect you the most. Read these even if you skip everything else.

Anything you post publicly gives Viber and its partners a perpetual, irrevocable, worldwide license to use your content, name, likeness and voice commercially with no payment to you.

6-A6-B

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📋 Every clause, explained

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Showing 39 clauses

ChangesChanges to the Terms2 clauses

⚠️

Continued use = acceptance of changes

📝Can change terms anytime

Changes-A

💬 Viber can change the terms with 30 days' notice, and simply continuing to use the app means you accept the new terms. Some changes take effect immediately without notice.

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“Once updated Terms come into effect, you will be bound by them if you continue to use our Services.”

ℹ️

Some changes take effect immediately

📝Can change terms anytime

Changes-B

💬 Certain limited categories of changes (beneficial, administrative, or legally required) can happen instantly without notice.

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“changes to these Terms or the Viber App, will take effect immediately without prior written notice where such changes are exclusively to your benefit, where they are of a purely administrative nature and have no negative effect on you, or where they are directly imposed by law.”

2Our Services2 clauses

⚠️

Public content not encrypted and stored

🗄️Data retention

2-A

💬 Content you post in communities, channels, chatbots, business accounts or dating is NOT encrypted and is stored by Viber and possibly by others who can copy it.

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“the content published within the Community, Channel, Chatbot, Business Account, or Viber Dating features, as well as any other public content shared on the platform, is not end-to-end encrypted, is stored by Viber and may also be stored by the relevant Administrator(s)”

⚠️

No emergency call support

📌Other

2-B

💬 Viber is not a replacement for a real phone and cannot be relied on for emergency calls; you must have another way to reach emergency services.

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“our Services do not allow you to make such calls and Viber is not liable in any manner for such calls or inability to place such calls”

4Account and Registration1 clause

⚠️

You bear all liability for account misuse

🛡️Limits their liability

4-A

💬 If someone else uses your account—even without your knowledge—you are responsible and could even be held liable for losses caused to Viber or others.

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“Viber will not be liable for any loss that you may incur as a result of someone else using your Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to someone else using your Account.”

5Licenses and Intellectual Property Rights4 clauses

⚠️

Broad license to your content

📄Claims your content

5-A

💬 You keep ownership, but you give Viber a broad license to use, modify, and share your content, including for developing new products and features.

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“you grant Viber and our affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute that Content.”

⚠️

Content used for research and development

🤖AI training on your data

5-B

💬 Your content can be analyzed and used internally to research and build new products, though Viber states elsewhere it does not use private communications to train AI models.

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“This license is for the purpose of operating, developing, providing, promoting, and improving the Services and internally used for researching and developing new services, features and products.”

ℹ️

Feedback becomes Viber's property

📄Claims your content

5-C

💬 Any ideas or feedback you give Viber become Viber's property with no obligation or payment to you.

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“You agree that we will own all rights in any materials or items we develop based on such feedback or suggestions.”

ℹ️

Personalized advertising

📥Data collection

5-D

💬 Viber and partners can show you personalized ads, sometimes placed over or within your own content.

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“We, our affiliates, and our third-party partners may place advertisement on the Services, which may sometimes appear near, between, over, or in your Content. This will include personalized advertising”

6Content and Public Content3 clauses

🔴

Perpetual, irrevocable license to public content and likeness

📄Claims your content

6-A

💬 Anything you post publicly can be used forever by Viber, its partners, and other users—including your name, likeness, and voice for commercial purposes—and you get no payment and cannot take it back.

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“You grant Viber, our affiliates, other users of the Services, and our business partners, an unrestricted, worldwide, royalty-free, irrevocable, and perpetual right and license to create derivative works from, promote, exhibit, broadcast, syndicate, reproduce, distribute... all or any portion of your Public Content”

⚠️

No compensation for use of your likeness

📄Claims your content

6-B

💬 Your face, name, and voice in public content can be used commercially by Viber and partners with zero payment to you.

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“the name, likeness, and voice, of anyone featured in your Public Content for commercial and non-commercial purposes. You are not entitled to any compensation for such use.”

ℹ️

Inactive communities auto-deleted

⛔Account termination

6-C

💬 If a community or channel is inactive for a year, it will be permanently deleted.

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“Communities and channels that are not active for 12 months will be automatically deleted.”

8Payments and Subscription Fees3 clauses

⚠️

Automatic recurring subscription renewal

🔄Auto-renews

8-A

💬 Subscriptions renew and charge you automatically until you cancel, and Viber can change fees at its discretion.

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“The subscription payments are recurring and automatically renewed for an additional Subscription Period. Viber reserves the right to revise the fees at any time in its sole discretion”

⚠️

Non-refundable fees

📌Other

8-B

💬 Subscription fees generally can't be refunded, even for the unused portion after you cancel.

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“any fees paid for your purchase of a subscription plan are non-refundable, and we do not provide refunds for any partial subscriptions.”

⚠️

Free trial auto-converts to paid

🔄Auto-renews

8-C

💬 Free trials automatically turn into paid subscriptions unless you cancel at least 24 hours before they end.

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“Free trials may be limited in time and contain an automatic renewal unless you terminate the free trial up-to 24 hours prior to its expiration.”

9Refunds2 clauses

⚠️

90-day limit to dispute charges

📌Other

9-A

💬 You only have 90 days to dispute an incorrect charge; after that, no refund is possible.

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“If you believe that Viber has charged you in error, you must contact Viber within 90 days of such charge. No refunds will be given for any charges after 90 days.”

⚠️

Cooling-off forfeited on use

📌Other

9-B

💬 Your 14-day cooling-off cancellation right disappears the moment you start using the service.

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“If you begin to use the Service in any way, you agree that you forfeit the right to cancel your purchase of the Service as per the cooling-off rights mentioned in this section.”

10Chatbot Purchases1 clause

🔴

No chargebacks or compensation for chatbot purchases

🛡️Limits their liability

10-A

💬 If a chatbot purchase goes wrong, Viber will never give you a chargeback or any compensation—purchases are entirely at your own risk.

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“Under no circumstances will Viber provide a chargeback or any other compensation to a user.”

11Third party goods and services1 clause

⚠️

Waiver of claims over third-party sites

🛡️Limits their liability

11-A

💬 You give up any right to sue Viber for anything that happens on third-party sites linked from the service, including data security issues.

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“you irrevocably waive any claim against us with respect to such sites”

12Termination2 clauses

⚠️

Termination without notice

⛔Account termination

12-A

💬 Viber can suspend or terminate your account without warning, and is not liable for any data you lose as a result.

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“Viber has the right to terminate your rights under our Services without notice, including, without limitation, by blocking you, suspending or terminating your Account”

⚠️

No liability for data loss on termination

🛡️Limits their liability

12-B

💬 It's on you to export your data before termination; Viber takes no responsibility for lost data.

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“Viber shall not be liable for any loss of data arising from termination of these Terms, expiration or termination of the Services or uninstalling of the Viber App.”

13Safety and Support2 clauses

⚠️

Disclosure of your details to authorities

🔗Shares with third parties

13-A

💬 Viber can share your account information with law enforcement and other third parties if it suspects violations, fraud, or security concerns.

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“we reserve the right to remove any offending content, terminate or limit the visibility of your account, and notify third parties—including law enforcement—and provide those third parties with information relating to your Account.”

ℹ️

Forced updates and notifications

📝Can change terms anytime

13-B

💬 By using Viber you agree to auto-updates and to receiving notifications from the service.

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“you consent to manually or automatically download and install updates to our Services. You also consent to our sending you notifications”

14Disclaimer of Warranties2 clauses

⚠️

Services provided 'as is'

🛡️Limits their liability

14-A

💬 Viber makes no guarantees the service will work, be accurate, or be error/virus-free; you use it at your own risk.

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“OUR SERVICES AND ALL THE MATERIALS... ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.”

ℹ️

AI features and no training on private chats

🤖AI training on your data

14-B

💬 Viber uses AI (including third-party AI) for features like chat summaries, but states it does not train AI models on your private communications.

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“Viber does not use any of your private communications to train Viber’s or any third-parties’ AI models.”

15Limitation of liability2 clauses

🔴

Liability capped at $100

🛡️Limits their liability

15-A

💬 No matter how much harm you suffer, Viber's maximum payout is $100 or what you paid them—whichever is greater (with exceptions for EU/Japanese consumers where law prohibits).

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“WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $100 USD OR 100% OF ANY AMOUNT YOU’VE PAID TO US FOR YOUR USE OF THE SERVICES.”

⚠️

No liability for consequential damages

🛡️Limits their liability

15-B

💬 Viber won't cover indirect damages like lost data, business, or profits.

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“THE VIBER GROUP WON’T BE LIABLE FOR: (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, (ii) ANY LOSS OF USE, DATA, BUSINESS OR PROFITS”

16Indemnity2 clauses

⚠️

You must indemnify Viber

🛡️Limits their liability

16-A

💬 If your use of Viber leads to legal claims, you must pay Viber's legal costs and damages.

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“You agree to indemnify and hold harmless The Viber Group from and against any and all claims, demands, liabilities, costs or expenses, including reasonable attorney’s fees, resulting from your breach of these Terms”

⚠️

Broad release including unknown claims

🛡️Limits their liability

16-B

💬 In disputes with other users, you release Viber even from claims you don't yet know about.

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“you expressly waive any protections (whether statutory or otherwise), to the extent permitted by applicable law, that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist”

17Governing law and Jurisdiction1 clause

ℹ️

Governed by England & Wales law

📍Jurisdiction

17-A

💬 Disputes are generally governed by English/Welsh law, though local laws may apply for some residents.

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“the laws of England and Wales govern these Terms and any claims and disputes arising out of or relating to these Terms or their subject matter.”

18Arbitration, Class-Action Waiver3 clauses

🔴

Mandatory binding arbitration (US)

⚖️Forced arbitration

18-A

💬 US users must resolve disputes through private binding arbitration instead of court—unless you opt out within 30 days.

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“any dispute of any kind between you and Viber arising under these Terms shall be resolved through binding arbitration pursuant to the JAMS Streamlined Arbitration Rules and Procedures on an individual basis with no class relief.”

🔴

Class action waiver

🚫No class action

18-B

💬 You give up the right to join with others in a class action lawsuit and must pursue claims individually.

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“AGREEMENT TO THESE TERMS CONSTITUTES AN AGREEMENT TO PURSUE YOUR CLAIM ON AN INDIVIDUAL BASIS AND A WAIVER OF THE ABILITY TO PURSUE YOUR CLAIM IN A CLASS ACTION.”

ℹ️

30-day arbitration opt-out available

⚖️Forced arbitration

18-C

💬 You can escape the arbitration/class-waiver requirement by sending a written opt-out notice within 30 days of accepting the terms.

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“You have the right to opt out of this arbitration provision within 30 days of accepting these Terms”

19Miscellaneous1 clause

ℹ️

Viber can assign your data on merger/sale

🔗Shares with third parties

19-A

💬 Viber can transfer your agreement and information to another company in a merger or sale; you can't assign your rights without consent.

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“Viber may assign its rights and obligations set forth herein at any time, at its sole discretion, to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets”

ViberOutViber Out / Viber Credits3 clauses

⚠️

Recurring charges until you cancel

🔄Auto-renews

ViberOut-A

💬 Viber Out subscriptions keep charging your payment method automatically until you actively cancel before the next billing date.

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“you agree that at the applicable recurring intervals your payment method will be charged, until you actively elect to terminate the Subscription.”

⚠️

Credit freezes and forfeiture

📌Other

ViberOut-B

💬 Unused Viber Credit is frozen after 6 months and lost entirely if your account is deactivated (e.g., no login for 12 months). In Japan, credit expires in 180 days with no reactivation.

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“If you do not use your Viber Credit for a period of six months... such credit will be frozen... If your Account is deactivated, your Viber Credit will be lost.”

⚠️

Rates can change without notice

📝Can change terms anytime

ViberOut-C

💬 Calling rates can change at any time without notifying you—you must check the latest rates before every call.

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“Viber may change the rates for calling phones at any time without notice to you by posting such change”

eSIMViber eSIM Service2 clauses

⚠️

No refunds for unused eSIM data

📌Other

eSIM-A

💬 Once an eSIM plan expires or is consumed, unused data is gone with no refund or extension.

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“Any remaining data after expiration will be lost, and no extensions, refunds, or credits will be provided for unused data or time remaining on expired plans.”

⚠️

Forfeiture of eSIM data on suspension

⛔Account termination

eSIM-B

💬 If your eSIM is suspended or terminated for a policy violation, you lose all remaining data with no compensation.

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“any remaining data, credits, or unused services associated with your eSIM will be forfeited without refund, and Viber shall have no obligation to provide compensation of any kind.”

Rakuten Viber terms of service, explained in plain English — TOSTLDR